FAQ

Can I collaborate with BecyCraft on social media?

If you have a strong social media presence, an active Instagram page, TikTok account, or other platforms and are interested in collaborating with BecyCraft, we would love to hear from you.

Please contact us at:

Email: support@becycraft.com

Which countries and regions do you ship to?

We are happy to ship our products worldwide. However, due to logistics and policy limitations, we currently ship to the following countries and regions:

Australia, Portugal, Italy, Denmark, Netherlands, Belgium, Ukraine, South Korea, United States, Hungary, Norway, Japan, Luxembourg, Saudi Arabia, Spain, Ireland, Greece, Canada, Sweden, France, Poland, Israel, Germany, Singapore, United Kingdom, Thailand, Malaysia, Vietnam, Indonesia, New Zealand, Switzerland, Turkey, Mexico, Kazakhstan, Taiwan, Bulgaria, Belarus, Czech Republic, India, Pakistan, Sri Lanka, Argentina, Oman, Uzbekistan, Philippines, Croatia, Finland.

For more details, please refer to our Shipping Policy.

Can I change the shipping address after placing an order?

We aim to process and ship orders as quickly as possible.

If you need to change your shipping address, please contact our customer support team as soon as possible after placing the order and provide the correct shipping address.

Please note that address changes can only be made before the order has been packed and shipped.

Can I cancel my order after placing it?

If you need to cancel your order, please contact us as soon as possible at:

Email: support@becycraft.com

We will do our best to process the cancellation request. However, once the order has been shipped, we may no longer be able to cancel it.

I received the wrong item. What should I do?

We sincerely apologize if you received an incorrect item.

Please contact our customer support team at:

support@becycraft.com

Include the following information:

• Your order number

• The name of the item you ordered

• A photo of the item you received

• The product code on the item tag (if available)

We will resolve the issue as quickly as possible.

An item is missing from my order

If an item is missing from your order, please contact our customer support team with:

• Your order number

• The name of the missing item

Email us at:

support@becycraft.com

We will investigate and resolve the issue as quickly as possible.

How do I return an item?

Before returning any item, please review the instructions on our Returns Policy page.

When returning a product, we strongly recommend keeping the tracking number or receipt of your return package.

This will help ensure the return can be tracked if necessary.